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Indestructible MFG Help Center logo

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Orders

How do I update my shipping address for an order I have placed?

If you need to update the shipping address for an order you have placed, please reach out to our customer service team as soon as possible. If your order has not been processed or shipped, we can update the address for you. You can contact customer s

How can I cancel my order and how long will it take to receive my refund?

To cancel an order, simply reach out to our customer service team as soon as possible with your order number. Once we've confirmed your request, we will proceed with the cancellation. After your order is cancelled, the refund process is initiated imm

What do I do if I received the wrong size item in my order?

Our apologies if you've received an item in the wrong size. To help us resolve the situation swiftly, please send us a picture of the size tag on the neck area of the garment. Once we have confirmed the mix-up, we will be more than happy to send a re

How do I receive a confirmation email if it hasn't arrived or was sent to the wrong email?

If you haven't received your order confirmation or shipping confirmation email, please check your spam or junk folders as emails may end up there. In case the email was entered incorrectly, contact us with the correct email address, and we'll update

How do I correct a mistake on my order after I've placed it?

If you've made a mistake in your order, such as selecting the wrong size, simply reach out to us immediately. Our team can adjust the details of your order, including changing the size of an item, before it's dispatched. Don't hesitate to contact us

Can I adjust the size of my order before it ships?

Yes, we understand that mistakes can happen when ordering. If you've selected the wrong size, reach out to us as soon as possible, and we can adjust your order to the correct size before it ships. Contact us with your order details, and we'll be happ

How do I cancel my order and get a refund to use a different card?

To cancel your order and use a different card, please reach out to us with the details of the order you wish to cancel. If the shipping fee was applied incorrectly, we can also refund you the shipping cost. After your initial order is refunded, you c